FAQs
FAQ
1. How are your soaps made?
We make all of our soaps using the cold process technic and in small batches using 100% natural ingredients. You can learn more about our the ingredients here.
2. What is your processing time?
After you order, we process your order within 2-5 business days. However, some soaps might be offered as "Pre-Order". In those cases, the process/shipping time will be displayed under the product description. To learn more about our shipping policy, click here.
3. Will your products help my skin/health/mental problem?
The truth is the FDA prohibits bath and body companies from making health-related claims about beauty products. We are NOT medical or healthcare professionals and do NOT claim that the use of our products may have a positive effect on pre-existing physical and/or mental health conditions. Since we use and believe in the medicinal benefits of herbs and essential oils, we hear from our customers how our products have helped them. All the information in our listings pertains to the properties of specific ingredients used in the product.
4. What is the cure time for your soaps?
Technically our soaps are safe to use after 48h. However, our recipe takes 28 days to fully cure. Waiting fully the curing time allows a harder and long-lasting bars.
5. What is the pH of your soaps?
Each bath is tested after 48h and again after 4 weeks. We found our soaps to be in a range between 8 to 8.4 in the pH scale.
6. Are your packages home compostable/recyclable?
Our packages are 100% recyclable. For home compostable, we recommend to remove the labels before put in a compost bin. Our labels are printed using normal laser printer. However, we are looking for more sustainable inks/options.
7. Which carrier will be the "Free Shipping" ship?
For all Free Shipping orders we use economic rates/shipment (either USPS or UPS).
8. Do you accept returns?
We love so much what we do and how we do, but we understand you might have some issues or didn't love your order as you were hoping. If you have any issue or are not happy with your products, please send an email to hello@herbalandhonor.com with your order number and we will take care of you.
Meet Our Founder
Passion and Creativity
Marcella Gastrich is the face and hands behind Herbal & Honor. She moved to the United States from Brazil back in January of 2013. She accepted Christ as her Savior while she was still in Brazil, but only after moving to Maryland in June of 2014, she got baptized as a new re-born Christian.
Her “calling” started from a young age. Her mom always noticed her excitement and talent with crafts. So at age 4, her mom signed Marcella up for her first craft class. From that day on, everything was about creating things.
Marcella adventured with soaps and candles while in her teens, selling to family and friends.
At age 24, she got her degree in Architecture and Master Interior Design. Her career brought national and international recognition among her peers.
However, Marcella always wanted to embrace her God given gifts of having a family and a small handmade business.
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